How do I get GlobeTrot eSIM?
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Select your destination and data plan on the GlobeTrot eSIM official website. After payment, you\
When is eSIM the right choice?
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eSIM is perfect for overseas travel, business trips, studying abroad, and cruise travel. It lets you connect to local networks without swapping physical SIM cards. One eSIM can store multiple carrier profiles for easy switching.
How do I check if my phone supports eSIM?
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iPhone XS and newer (except iPhone SE), Google Pixel 4 and newer, Samsung Galaxy S20/Note 20 and newer, OnePlus 12 and newer, OPPO Find X3 Pro and newer all support eSIM. Check for "Add eSIM" in your phone settings, or contact your device manufacturer.
How do I choose the right eSIM plan?
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Choose a data plan based on your travel days and usage needs. Generally, 100-300MB/day is enough for web browsing and messaging. For video streaming and navigation, choose 500MB-1GB/day. We recommend confirming destination network coverage in advance and selecting the appropriate plan capacity.
Does GlobeTrot eSIM include calling or texting?
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Our eSIM plans are divided into two types: data-only plans and plans with calling/texting. Data-only plans provide data service only, no calling or texting. If you need calling, please select a plan with voice when purchasing. Your phone number is the number in the eSIM profile.
When should I install the eSIM?
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We recommend installing the eSIM before departure in a place with Wi-Fi. After arriving at your destination, simply enable cellular network to use it, no need to wait for physical SIM delivery. Please activate within 30 days of purchase, or it will expire automatically.
Do all eSIM plans include international calling and texting?
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No. Data-only plans do not include calling or texting. If you need calling and texting, please select the appropriate plan type when purchasing. Some plans offer unlimited calling and texting within the validity period.
iOS: How to install via QR code?
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On the order page, click "View Details" → scan the QR code, follow the prompts to complete installation. Choose an existing label or name it "GlobeTrot eSIM", select default number and cellular data.
iOS: How to install manually?
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Get the SM-DP+ address and activation code from the order page, open Settings → Cellular → Add eSIM → Manual Setup, paste the address and activation code.
Android: How to install via QR code?
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Use your phone camera to scan the QR code on the order page, follow the prompts to complete installation.
Android: How to install manually?
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Get the long activation code from the order page, open Settings → Mobile Network → Add SIM Card, select "Manual Input" and paste the activation code.
How do I install an GlobeTrot eSIM via a QR Code on my Samsung Galaxy device?
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1.Open Settings
2.Select Connections > SIM manager > Add eSIM
3.Select Scan QR code (this may appear as Scan QR code from service provider on some devices)
4.Scan the QR code from your eSIM details in the GlobeTrot orders
5.Select Add
6.Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
7.Wait a few minutes for your eSIM to activate.
How do I install an GlobeTrot eSIM manually on my Samsung Galaxy device?
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1.Open Settings
2.Select Connections
3.Select SIM manager
4.Select Add eSIM
5.Select Scan QR code, then choose Enter activation code
6.From the GlobeTrot orders, copy the Activation Code and paste it into the field
7.Select Done, then select Add
8.Allow the eSIM to activate if asked; if additional steps appear on your screen, simply follow the instructions shown.
9.Wait a few minutes for your eSIM to activate.
How to top up eSIM?
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The current version does not support top-up. Please purchase a new eSIM plan before expiry.
Can I transfer eSIM to a new device?
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You can transfer eSIM to a new device before activation. After activation, it cannot be transferred, you need to purchase a new plan.
What payment methods are supported?
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We support PayPal, international credit cards (Visa, MasterCard, American Express, etc.), Alipay, WeChat Pay, Apple Pay and other mainstream payment methods.
Can I get a refund?
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If the eSIM has not been activated (status is "Configured"), you can request a refund on the order page. The amount will be refunded to the original payment method within 3-5 business days. Activated plans do not support refunds.
Is payment secure?
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All payments are processed through PayPal or licensed payment channels. We do not store your credit card information. The entire payment process is protected by SSL/TLS encryption.
How to view purchase history?
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After logging in, go to the "My Orders" page, where you can view all purchase records, order status, payment receipts and detailed information.
Forgot password?
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Click "Forgot Password" on the login page and reset your password via email.
What to do if I can\
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1. Confirm you have arrived at your destination 2. Select GlobeTrot eSIM as cellular data 3. Turn on Data Roaming 4. Try toggling airplane mode 5. Restart your device
Why can\
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You may have used up all your data. Check phone Settings → Cellular to view data consumption. Or local network coverage is poor.
What if I accidentally deleted the eSIM?
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On the order page, click "View Details" to get the QR code or long activation code, re-scan or enter the activation code to install.
iPhone shows "Network Connection Lost" error
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Open Settings → Cellular → Network Selection, turn on "Automatic Network Selection". Let iPhone automatically search for and connect to carrier networks.