These Terms of Service apply to all prepaid services and related products provided by GlobeTrot eSIM.

1. General Effect of Terms

1.1 These Terms of Service (the "Terms") constitute a legally binding agreement between you (the "User" or "Customer") and GlobeTrot eSIM.

1.2 Before registering, purchasing, downloading, or using GlobeTrot eSIM services, you must read, understand, and accept all of these Terms.

1.3 If you do not agree with these Terms, you are not authorized to use any services provided by GlobeTrot eSIM.

2. Service Description

2.1 GlobeTrot eSIM provides convenient and efficient cross-border communication solutions for global users. We offer flexible data plans for outbound travelers and business users across multiple countries and regions. Users can instantly select, purchase, and activate globally covered eSIM plans on the GlobeTrot eSIM platform through eSIM-enabled devices.

2.2 User Registration and Information: Registered users must agree to these Terms and provide an email address during the registration process.

2.3 User Responsibility: Users must not engage in any form of abusive, illegal, or fraudulent activity, nor any activity that may damage or interfere with the normal operation of the GlobeTrot eSIM network.

3. Contract Formation, Duration, and Termination

A contract is formed when a user places an order to purchase an eSIM. The contract will automatically terminate upon expiration of the purchased eSIM plan's validity period. GlobeTrot eSIM reserves the right to unilaterally terminate the contract and cancel related services in the event of a breach of these Terms, or in the case of fraud, abuse, or other misconduct.

4. Fees and Payment

4.1 GlobeTrot eSIM supports payment methods including credit cards and PayPal. All transactions are settled in US Dollars (USD).

4.2 Usage Fees: Unless otherwise stated, all fees charged by GlobeTrot eSIM include Value Added Tax (VAT). If a user has a reasonable and genuine dispute regarding all or part of the charges on their bill, such dispute must be raised within 10 days of receipt of the bill.

4.3 eSIM Delivery: Purchased eSIMs will be instantly displayed in the user's "My Orders" page; users should activate them promptly.

5. Refund, Cancellation, and Change Policy

5.1 Refund or Replacement for Service Issues: If technical issues attributable to GlobeTrot eSIM prevent an eSIM from being activated or functioning properly, the user may apply for a refund or replacement eSIM. Such applications must be submitted within 30 days from the date of purchase.

5.2 Plan Validity Period: All plans have a clearly defined validity period. Unused data will not be refunded or transferred after the plan expires.

5.3 Special Circumstances — Accidental Purchase: Once an eSIM is activated, it is deemed used and is not eligible for a refund unless explicitly stated otherwise.

6. Privacy Policy

GlobeTrot eSIM strictly protects user data; all user information is used solely for contract fulfillment, service provision, and sending product-related notifications. Users consent to receive marketing emails from GlobeTrot eSIM in accordance with our Privacy Policy; if users wish to unsubscribe, they may notify us in writing.

7. Disclaimer

GlobeTrot eSIM shall not be liable for:

• Data transmission interruptions caused by telecommunications carrier equipment or network failures
• Service interruptions caused by force majeure events such as natural disasters, war, or terrorist attacks
• System failures caused by hacking attacks or malware
• Connection failures caused by user device issues or configuration errors
• Problems caused by insufficient signal coverage (e.g., in remote areas, underground, tunnels, at sea)

8. Service Management and Fair Use Policy

If a user engages in abusive behavior or abnormal traffic usage that affects the normal user experience of others, GlobeTrot eSIM reserves the right to take management measures including speed limiting, suspension, or termination of services. Users may not rent, resell, or modify GlobeTrot eSIM services.

9. Liability and Warranty

GlobeTrot eSIM does not guarantee continuous network availability and shall not be liable for any direct or indirect losses caused by network unavailability. Users assume all risks resulting from device compatibility issues, operational errors, and other factors.

10. Lawful Use and Prohibited Conduct

10.1 Compliance with Laws: Users shall independently comply with all applicable laws and regulations when using GlobeTrot eSIM services.

10.2 Prohibited Conduct: Users shall not use GlobeTrot eSIM services for any activity that violates any law, regulation, or rule.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Hong Kong. Any dispute arising out of or in connection with these Terms or GlobeTrot eSIM services shall first be attempted to be resolved through friendly negotiation; if negotiation fails, the dispute shall be submitted to the relevant arbitration institution for arbitration.

12. Amendments and Notices

GlobeTrot eSIM reserves the right to modify, supplement, or delete these Terms at any time. Modified Terms will be published on the official website and shall take effect from the date of publication. Continued use of the Services constitutes acceptance of the latest Terms.